Thursday, 24 March 2011

4 Days, 8 Hours, 42 Minutes and 12 Seconds

On Sunday morning, Justice (our ever-entertaining gardener) hit a water pipe outside our house - I would like it noted for the record please that this is not the first time he has hit this pipe!

I immediately got on the phone and called our local municipality.. well.. I say immediately, but it took me about 30 minutes to get them to answer.. When they finally answered, the lady on the other end was very helpful.. she gave me a reference number and promised me that someone would come round to fix it asap..  I felt very hopeful .. and optimistic that it would be fixed within a few hours..

1 hour
2 hours
3 hours..


On Monday morning I called again.. and gave them (in my most professional voice) my reference number and asked for an update..  I was told that we were in the queue and they would get to it before the end of the day.

On Monday evening I was told the same thing..

What you need to understand is that we had to switch the water off to our property...So.. two small boys, on big boy, 3 dogs, a cat and little old me.. with no water for days... grrr

On Tuesday morning I called and by now I am a little agitated... and I am told in a less than friendly voice that we are at a priority 3 level and it will probably only be fixed when we reach priority 1.

On Tuesday evening I call again and get the same response..

On Wednesday morning I call and throw my toys out of the cot.. huffing.. puffing.. and generally threatening them with all kinds of media coverage and exposure..

By Wednesday evening I am positively spitting mad.. Then I get a call from Linda (my mother-in-law's sister) and she very kindly gives me the mobile number and name of our local councillor.

I called him at 17:30 - and let him have it!  At 17:40 he calls me back to say that if it has not been fixed by 19:00 I should call him back.  At 18:15 he arrives at my house and 5 minutes later the repair team arrive..

Our water is now sorted and working perfectly again..

Just goes to show.. that old saying, "its not what you know, but who you know" really is true..

No comments: